Why use our Services Module?
The Services Module will digitise your work processes to improve efficiency, quality, control and customer satisfaction using our existing, well-proven software with minimal capital outlay.
The FoCul Services Module enables teams to efficiently and collaboratively process client work requests while improving the overall accuracy and traceability of information. The core features of the system include scheduling, reporting, quality assurance, and billing.
All FoCul software is highly configurable, and the Services Module can be moulded to suit your exact business processes. So, whether you are a team of Non-Destructive Testing Technicians or Pressure System Inspectors, we can use your current workflow to build a digital application.
Our system offers strict visibility and control of your data. All user changes are tracked and auditable. Users are assigned roles with different authorisations, and only see, edit and progress information specific to their role. For example, only a QA user can view and complete reports at the QA stage.
For managers and authorised personnel, the module comes with a dashboard that can be configured to display your critical metrics, helping you to make crucial decisions about your business.
Application Dashboards
“We were really impressed with how FoCul went about understanding our needs and configuring their existing software to work well for us. They also helped us to consolidate our processes. Both quality and output have improved because of this application.”
“FoCul has allowed us to move to a completely digital solution which combines integrity standards, business efficiency, commercial processes, and all whilst still allowing us to be responsive to our customers.”
What the Services Module will bring to your business
Why move to a digital solution like ours? Because of the benefits you cannot get from traditional systems of work. Here are just some of the advantages you get with our Services Module:
Better customer relations
The services module is a robust platform for managing and scheduling work requests. It ensures that work is completed to a high standard, is not forgotten and is on time. All of this helps you to build stronger relationships with your customers.
Improved quality
The module includes a quality assurance process that manages reports from initial client request through to publishing. Each stage of this process is adjustable and can be tailored to your exact needs. You can introduce any number of specific checks and reviews to ensure the level of quality you desire.
A more efficient process
Handover of information is seamless as tasks are sent to users at the press of a button. Users are instantly notified of their required input through individualised “My Work” pages, showing their current work that is due and in progress.
Control of information
Users can only see, edit and update information specific to their role. For example, only “Accounting” users would be able to see financial pages. This ensures that sensitive information is not exposed to all users.
Better forecasting and resource utilisation
The application provides dashboards that can display business metrics of your choice. For example, this could be sales data, equipment usage, or workload planning data. Allowing you to keep track of your performance and to see potential areas of improvement.
Simple audits
The module offers automatic tracking and logging of user changes, creating a robust history of events for all packages of work, pieces of equipment, and generated reports. This makes it easy to perform in-depth, granular audits.
A foundation for artificial intelligence
Having digitised assets and information makes it easier to implement future improvements in computing and artificial intelligence, future-proofing your business.
A reduction of errors
Report rejections are tracked and displayed on dashboards, making it easy to identify and amend issues within your workflow. Additionally, the system alerts users of incomplete packages of work, meaning no tasks get missed or left behind.