Privacy Policy

This statement may vary from time to time so please check it regularly.

The information below sets out to explain our information practices for our website and marketing communications as follows:

• Why we collect information
• What type of information is collected and why
• Where we collect information
• Sharing of data
• What we do to keep it secure
• How long we retain your information
• Your rights over any personal information we hold about you

If you do not wish to share your information with us then you can disable cookies when visiting our website, however this may reduce your user experience.

Website User Identification

We use cookies to help you get the best out of your visit to the website and improve your user experience, for instance by remembering that you have visited before. A ‘cookie’ is a very small piece of information in the form of a text file placed on your computer hard drive by lots of the websites that you visit. We can only access the information from a cookie sent by our site. We cannot access other cookies sent by other web sites or the information contained therein. Additionally, we cannot obtain your email address or any other information about you through the use of a cookie. We would only hold such information should you wish to supply this to ourselves. We may however track the website performance statistics to observe traffic patterns and site related information therefore the information collected will include:

• The device you are using to view the FoCul website
• Your web browsing history of the Focul website including which pages visited and the length of time spent on each page
• Specific links you have clicked on in a Focul email

For further information, please visit www.allaboutcookies.org

What type of information is collected and why

We may request and collect personal data via a range of ways including when you request information, quotations, sign up for to receive information or if there is an exchange of business data for example: your name, email address, business address and telephone numbers (both landline and mobile number if applicable) and company details.

This information is collected and stored for the following reasons:

Managing and maintaining our client experience with Focul

We require information to contact our clients, manage their feedback proactively and develop and maintain a strong business relationship by providing support when they need it.

Marketing of our services

Capture of information enables us to segment our clients to ensure that we deliver relevant marketing communication based on the user’s activity on the FoCul website.

Improving our client insight

The information we collect along with the feedback we receive from our clients helps us tailor our services to support our client’s needs and wants. This feedback will also support the reporting mechanism within the organisation and aid decision making for future business strategy of the business.

Where we collect information

Data that we collect: We obtain information from “cookies” together with other computer technologies to capture data when you visit our website or engage with a marketing communication issued by ourselves. Cookies help provide additional functionality and help us analyse use of our website more accurately. No cookie used by FoCul will collect personally identifiable information without your express consent and we do not use them for advertising or any other promotional purposes.

Data that you provide: We will collect data from you when you actively engage with us e.g.: requesting information about our services.

Data from other sources: We may also obtain information relating to you from other authentic sources including both online and offline sources which are widely available within the public domain e.g.: media publications, other websites and business directories. This list is not exhaustive.

Sharing of Information

We will not sell or release your information to any third parties unless we are required to do so by law, we have your consent to do so or we have provided your information to trustworthy businesses for the processing of information as requested by yourself.

What we do to keep it secure

We take your privacy very seriously and take all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure. As far as permissible under law, FoCul accepts no responsibility for the unauthorised access of personal information held by FoCul.

Your information is stored on a CRM (Customer Relationship Management) database and is only stored if there is a business requirement to do so. Access to this database is restricted to FoCul personnel with a log in to our internal computer system requires a strong password by each individual user. We undertake regular reviews of our databases to ensure that only authorised personnel have access to the information that we hold.

Any transmission of information via the internet is not entirely secure therefore any transfer of information e.g.: by email, via our website or any other method is taken at your own risk. FoCul will not be responsible for any form of loss including but limited to, costs, damage to reputation, loss of profits or any other form of loss or damage incurred by yourself should you wish to transmit information to ourselves via these methods.

How long we will store your information

We will always store your personal information in accordance with the law and regulation. Any information stored that is no longer required for a business need will be deleted from our files.

Your rights over any personal information that we hold about you

Consent has been given by you freely and with ease therefore should you wish to be omitted from direct marketing communications, you can opt out by emailing: dataprotection@focul.net or by selecting the “unsubscribe” option on the email received.

It is important that you keep us updated with any changes to your details to ensure that they are accurate.

You also have the right to receive the information that we hold on file or request that your data is permanently deleted by emailing: dataprotection@focul.net

There is no charge for this action and any withdrawal of consent can be made without detriment.

If you have any questions regarding any aspect of the policy detailed above, you can also contact us at: dataprotection@focul.net

In the event that you are dissatisfied with our response or wish to complain, you can contact the supervisory body in the UK, the Information Commissioner’s Office (ICO) at www.ico.org.uk/global/contact-us/

Our Contact information

FoCul Ltd.

Registered office: 132-134 Great Ancoats Street, Manchester, England, M4 6DE

Telephone: +44 (0) 161 660 8226