Help Desk Procedure

If you have a problem with an application and want to contact the help desk then please call:

UK +44 (0)161 660 8226

USA +1 (0)281 4041507

NZ   +64 (0)9 973 0376

 

For routine support please select option 1.

For very high priority critical support please select option 2.

 

During UK office hours you can also email us on support@focul.net. Please prefix the email with words such as “routine” or “critical” so that we can judge the urgency of the situation.

If your information is an observation or a suggestion rather than a clear problem, then use those words. We are always very grateful to get such feedback.

Support hours are 09:00 – 17:00 week days but we will do our best to help outside of those hours for a critical call ( 0161 660 8226 Option 2 ).

If you feel that you still need other options please call and text Sean Cull’s (Managing Director) personal mobile number : +44 (0)771 420 4669.