If you have a problem with an application and want to contact the help desk then please call:
UK +44 (0)161 660 8226
– For routine support, please select option 1.
– For very high-priority critical support, please select option 2.
– During UK office hours, you can also email us at support@focul.net. Please prefix the email with words such as “routine” or “critical” so that we can judge the urgency of the situation.
If your information is an observation or a suggestion rather than a clear problem, then then please use our contact page, we are always very grateful to get such feedback.
Support hours are 09:00 – 17:00 week days, but we will do our best to help outside of those hours for a critical call ( 0161 660 8226 Option 2 ).
If you feel that you still need other options please call and text Sean Cull’s (Managing Director) personal mobile number :